Managing Player Requests
Admin guide to reviewing, approving, and rejecting player link requests. Keep your group organized and secure.
Prerequisites
Before managing player requests, you need:
- Admin or Owner role in a group
- Understanding of the player link request system
When users discover your group via public match links, they can request to join by linking to an existing player or creating a new profile. As an admin, you review these requests to maintain group integrity.
Review Requests
See all pending requests in one place
Verify Identity
Confirm users are who they claim to be
Approve or Reject
Accept or decline with reasons
- Where to find pending link requests
- How to review request details
- How to approve or reject requests
- What happens after approval
There are two places where you can find and manage player link requests.
Group Settings
The Link Requests tab in group settings shows all pending requests with a badge count.
Group > Settings > Link Requests
Match RSVP Tab
The Registration tab on match pages shows link requests related to that specific match.
Match Details > Registration Tab
Navigate to your group settings to see all pending link requests.
- 1Go to your group page
- 2Click on Settings
- 3Click the Link Requests tab
- 4You will see all pending requests listed
A badge on the Link Requests tab shows the number of pending requests so you can quickly see when action is needed.
Each request contains information to help you decide whether to approve or reject it.
Information Shown for Each Request
- •User name and email of the requester
- •Request type: Link to Existing Player or Create New Player
- •For existing player links: The player they want to link to
- •For new players: Name, jersey number, and position provided
- •Any notes the user included with their request
- •Date and time the request was submitted
After reviewing the details, approve or reject each request.
Approving a Request
- Click the Approve button
- The user is linked to the player (or a new player is created)
- The user becomes a group Member automatically
- The user receives a notification
- They can now register for matches
Rejecting a Request
- Click the Reject button
- Optionally provide a reason for rejection
- The user receives a notification with your reason
- They can submit a new request if needed
Provide Clear Rejection Reasons
When rejecting a request, always provide a reason so the user understands why and can correct any issues before resubmitting.
You can also manage link requests directly from match detail pages.
- 1Go to a match details page
- 2Click the Registration tab
- 3Pending link requests for this match's teams are shown
- 4Approve or reject directly from this view
Visual Indicators
- Yellow badge - Pending requests waiting for review
- Green checkmark - Recently approved requests
- Alert banner on Players page when requests are pending
After approving a request, the user is fully set up. Here is what they can do next.
- 1They are added as a group Member
- 2Their account is linked to the player profile
- 3They can register for matches with registration enabled
- 4They appear in the group's member list
- 5They can view all group content (teams, matches, stats)
Tip: Promote to Lineup
After a player registers for a match, you can promote their registration directly to the match lineup from the Registration tab.
Respond Quickly
Review requests promptly so players can register for upcoming matches. A delayed response may cause them to miss the game.
Verify Identity
If you are unsure about a request, message the person directly to confirm their identity before approving.
Check for Duplicates
Before approving a Create New Player request, check if the player already exists in your group to avoid duplicates.
Communicate with Your Group
Let existing members know about new players joining so they can welcome them.
When you approve a link request, several things happen automatically:
- 1The user is added as a Member of the group
- 2Their account is linked to the player (or a new player is created)
- 3The user receives a notification that they were approved
- 4They can now register for matches and view group content
Create New Player Requests
When a user requests to create a new player, a new player record is created in your group with the details they provided. You can edit this player later to add them to teams or update their information.
Not seeing any requests
- Make sure you have Admin or Owner role
- Check the Link Requests tab in group settings
- Requests only appear when users submit them from public match pages
Approved user cannot register
- Make sure the match has registration enabled
- The player must be on one of the match teams
- Ask the user to refresh their page
Duplicate player after approval
- You can merge players from the Players page
- Edit one player and transfer their stats
- Delete the duplicate player record