Refund Policy
We want you to be satisfied with Balla Stats. This policy explains how refunds work for our subscription services.
This Refund Policy applies to all paid subscription plans offered by Codebase Solutions Ltd, trading as Balla Stats. We are committed to providing high-quality services and want you to be completely satisfied with your subscription.
14-Day Money-Back Guarantee
You have the right to request a full refund within 14 days of your purchase for any reason, no questions asked.
By subscribing to Balla Stats, you agree to the terms outlined in this Refund Policy as well as our Terms of Service.
2.1 Billing Cycle
Our subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). When you subscribe, you are authorizing us to charge your payment method for the subscription period.
2.2 Free Trial
We offer a 14-day free trial for new subscribers on eligible plans. During the trial period, you can cancel at any time without being charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
2.3 Cancellation
When to Cancel
Cancel anytime via your account settings
Access After Cancellation
Retain full access until the end of your current billing period
No Partial Refunds
Cancellation does not entitle you to a refund for the remaining period
Auto-Renewal
Subscriptions renew automatically unless cancelled before the renewal date
We offer a straightforward 14-day money-back guarantee on all subscription purchases.
Your Right to a Refund
You can request a full refund within 14 days of your purchase for any reason. No explanation is required - simply contact us and we will process your refund.
What's Covered
New Subscriptions
Any new subscription purchase is eligible for a full refund within 14 days of payment.
Subscription Renewals
Automatic renewals are also eligible for a refund within 14 days of the renewal charge.
Plan Upgrades
If you upgrade your plan, you can request a refund of the upgrade charge within 14 days.
After the 14-day refund period has passed, here's what you need to know about cancellations:
Cancellation Available Anytime
You can cancel your subscription at any time through your account settings. There are no cancellation fees.
Access Until Period Ends
When you cancel, you retain full access to your subscription until the end of your current billing period.
No Automatic Renewal
Once cancelled, your subscription will not automatically renew and you will not be charged again.
Resubscribe Anytime
You can resubscribe at any time if you decide to come back. Your data will be preserved for 30 days after your subscription ends.
Need Help?
If you have any issues or concerns about your subscription, please contact our support team. We're here to help and will do our best to resolve any problems.
5.1 Contact Us
To request a refund, please contact our support team at support@ballastats.com.
5.2 Required Information
When submitting a refund request, please include:
- Your account email address
- The date of the charge
You are not required to provide a reason for your refund request.
5.3 Processing Time
Review
5-7 business days
Processing
3-5 business days
Bank Credit
5-10 business days
Note: Refunds are credited to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Important Note
This Refund Policy is subject to change. We encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy.